Terms & Conditions

Driving Licence

Customers must hold a current valid licence (either provisional or full) which must be produced on or before the first lesson.

Eyesight

Customers must also be able to read a number plate from a distance 20 metres (new style plate) or 20.5 metres (old style plate) using glasses or contact lenses if normally worn.

Free Consultation
Free initial consultation is open to all customers.

Block Bookings

Block bookings include free pre-test tuition and/or use of an accelerate car for the practical test. Any lessons booked subsequent to a block of lessons will be charged at the hourly equivalent rate for the block originally booked unless a further block booking is made in which case the terms of the new block booking prevail.

Pass Guarantee Offer

Accelerate Driver Training will pay for a customer's 2nd practical driving test subject to the following conditions.

1. The Customer must have taken and fully paid for at least 20 hours driver training with accelerate prior to taking the 1^st Practical Driving Test.
2. The 1^st Practical Driving Test must only be taken with the approval of accelerate.
3. The Customer must take at least 10 hours further driver training with accelerate after failing the 1^st Practical Driving Test and prior to taking the 2^nd test.
4. The 2^nd Practical Driving Test must only be taken with the approval of accelerate.
5. Practical Driving Tests must be taken in a vehicle provided by accelerate.

Payments
Lesson payments must be made at the beginning of each lesson / block of lessons.
Where discounted fees are applicable to a block of lessons, full payment must be received prior to the start of the block.

Payment for intensive courses (courses consisting of 5 hours or more tuition per week for two or more consecutive weeks) is due in 2 stage payments – 50% of the overall fee is due two calendar months before the start of the course and the balance payable one calendar month before the start of the course. When a booking is made between one and two calendar months before the start of the course then 50% of the course fee is payable at time of order and the balance payable one calendar month before the start of the course. If the course is booked one month or less before the start date of the course then full fees are payable at time of order.

Refunds

Refunds will not normally be given.
In exceptional circumstances, as judged by accelerate, refunds may be given for lessons not taken.

If a block booking has been made and no lessons have been taken a full refund may be given at the discretion of accelerate.

If a block booking is suspended prior to completion, lessons taken will be treated as individual lessons and charged as such. A refund of the balance may be made.

Cancellation

By the customer

Customers must give a minimum of 48 hours notice should they need to cancel a lesson. Any lessons cancelled within this period will be deemed to be lessons taken and at the discretion of accelerate will incur a £25 penalty fee.

If an intensive course (course consisting of 5 hours or more tuition per week for two or more consecutive weeks) is cancelled the following scale of charges will apply

• between two and one calendar months of start of course - 50%of overall course fee
• one calendar months or less before start of course - 100% of overall course fee

By accelerate

accelerate will give 48 hours notice should it need to cancel a lesson. Any cancellation within this period will result in a single payment of a £25 compensation fee to the customer. Any fees for lessons paid by the customer for lessons cancelled by accelerate will be refunded or credited against future lessons.

Customer conduct

accelerate retains the right to refuse or terminate lessons should they feel it necessary due to customer conduct, including behaviour, attitude, customer being perceived to be unfit to drive through ill health, customer being perceived to be under the influence of drugs (prescribed or illegal) or alcohol.No refund will be given for lessons terminated under these circumstances.

Use of the vehicle

In the interest of customer and the public's safety, accelerate reserves the right to withdraw the use of the training car for the driving test if, in our opinion, customer driving is potentially or actually dangerous.

Punctuality

For the benefit of accelerate and the customer it is imperative that lessons commence on time.  Failure by the customer to arrive on time may result in abandonment of the lesson.  In any case the lesson will finish at the designated finish time and the full fee will be payable.  If the accelerate instructor fails to arrive on time and the lesson cannot run its full duration for whatever reason the lesson fee will be pro-rated for the actual lesson time taken.